Mosaic Home Services Job board
Customer Experience & Scheduling Specialist
Edmonton, AB, Canada .
full-time . June 11, 2026
Description
Customer Experience & Scheduling Specialist
About Mosaic Home Services
At Mosaic Home Services, we help homeowners maintain and improve their homes through a portfolio of trusted service brands. We believe exceptional customer experiences start with exceptional team members, and we're looking for someone who enjoys helping people, solving problems, and keeping things organized.
As a Customer Experience & Scheduling Specialist, you'll be the first point of contact for many of our customers. You'll play a key role in guiding customers through the booking process, answering questions, coordinating schedules, and ensuring every interaction leaves a positive impression.
If you enjoy staying busy, working with people, and being part of a supportive team, we'd love to hear from you.
What You'll Do
Customer Support & Communication
- Answer inbound calls, emails, texts, and online inquiries
- Help customers understand our services and book appointments
- Provide friendly, professional, and solution-focused support
- Follow up with customers regarding bookings, updates, and questions
- Resolve concerns and ensure customers feel supported throughout their experience
Scheduling & Coordination
- Schedule appointments accurately using our CRM and scheduling systems
- Maintain detailed customer records and service notes
- Coordinate with various stakeholders, including operations teams and franchises, when schedules need adjustment
- Ensure technicians and crews have the information they need to succeed
Customer Experience & Sales Support
- Help convert customer inquiries into booked appointments
- Recommend additional services and upsell when appropriate
- Ensure customers receive the right service for their needs
- Contribute to team goals related to customer satisfaction, qualitative KPI’s and booking success
Administrative Support
- Maintain accurate records and documentation
- Triage the client’s concern and help as needed
What Success Looks Like
- Customers feel valued and supported
- Bookings are accurate and well-documented
- Follow-ups are completed consistently
- Team communication is strong and proactive
- Customer inquiries are handled efficiently and professionally
- You contribute to a positive, collaborative team environment
What We're Looking For
- Previous customer service, hospitality, retail, reception, or call center experience
- Strong communication skills, both verbal and written
- Ability to stay organized while managing multiple priorities
- Comfortable learning new software and systems
- Positive attitude and willingness to learn
- Strong attention to detail
- Reliable, professional, and accountable
- Ability to remain calm and focused in a fast-paced environment
Experience That Transfers Well
People who are successful in this role often come from:
- Retail, customer service
- Sales experience - Inside sales experience is an asset
- Restaurants and hospitality
- Coffee shops and cafés
- Call centers and customer support teams
What We Offer
- Stable, year-round employment with a growing company
- On-the-job training
- Supportive team environment
- Opportunities to learn multiple areas of the business
- Career growth opportunities within the Mosaic group
- A role where your work directly impacts customer satisfaction and company success
Compensation
$16.00-$22.00 per hour
Who You'll Enjoy Working With
Our team values accountability, communication, teamwork, and continuous improvement. We support one another, celebrate wins together, and take pride in delivering great service to our customers every day.
Compensation
$16.00 - $22.00 per hour