Inside Sales Team Leader

About the Role

• Downright Demolition Ltd.
• Colour Envy Painting Ltd.
• Everlast Vinyl Fencing Inc.

What You’ll Be Responsible For

• Handle inbound calls, emails, and texts across all three brands
• Qualify leads, provide information, and move customers confidently toward booking
• Prepare and send budgetary quotes accurately and on time
• Follow up on outstanding budgetary quotes and unanswered inquiries
• Ensure all client communication is clear, professional, and timely

• Own the customer journey from first contact to pass off to an Estimator.
• Keep CRM and job records clean, accurate, and up to date in Jobber and HubSpot
• Use the phone system to manage inbound/outbound calls efficiently
• Coordinate with estimating, operations, and field teams to set proper client expectations
• Collaborate with coworkers to clearly communicate schedule availability and any other relevant information for the sales process

• Maintain a high standard of written and verbal communication
• Maintain a high attention to detail to information going to clients
• Ensure nothing gets lost between inquiry, quote, and booking
• Look for simple process improvements to keep work flowing smoothly

• Train & coach additional customer service help as needed
• Help shape how Pod C operates as it grows
• Take on broader coordination responsibility over time, if desired

What We’re Looking For

• Ability to collaborate and work as a member of a high performing team
• Understand how to communicate with a variety of client personalities in a wide array of mediums (verbal, written, etc).
• Empathy for the client
• Experience in customer service, inside sales, or account coordination
• Strong written communication (email & text) and confident phone presence
• Comfortable working in CRMs and scheduling systems (Jobber, HubSpot, or similar)
• Highly organized with strong follow-through
• Able to manage multiple brands and priorities without losing detail
• Experience in home services, construction, or trades is a strong asset

Why This Role Is a Good Fit

• Clear ownership without unnecessary layers of management
• A small, focused pod where your work directly impacts results
• Opportunity to grow into a larger role with a diverse family of companies
• Modern systems and processes that support you doing great work
• Exposure to multiple growing brands and service lines
• Part of the broader Mosaic Home Services Ltd. family, with long-term career growth opportunities